Privacy policy
This policy is designed to help you understand how we collect your personal data, why we collect it and what we do with it. It also covers the choices you have, including how to access and update information.
We collect personal information about you when you visit this website or communicate with us via phone, email and social media.
Types of information collected
Personal details such as your name, address, date of birth, email address, phone number and contact information.
Transaction information including the product you purchase, its price, your payment method and payment details (which are anonymised).
Your account information such as dates of payments owed and received and other information related to your account.
Account information such as your username, password, and other identifiers you use to access our website or to buy products.
Details of your shopping preferences, including favourite products and brands.
Any information that you provide in your dealings with us.
Details of your website visits, including the ads you click and device information and location.
IP address and cookie data.
Personal information could be collected when you:
Purchase products via our website or over the phone
Enter one of our competitions or complete one of our surveys
Submit information when providing feedback
How your information is used
When we enter into a contract with you we use your personal information to process your orders and payments or to provide you with a refund.
Where you have provided consent we use email and text communication with you about products, services, offers, promotions and competitions, where you tick a box.
Where there is a legitimate interest. At times we are required to process your personal data in order to carry out tasks related to our business activities.
When we are required to comply with our legal obligation, including:
To identify you when you contact us;
To verify the accuracy of the data we hold about you;
To assist HMRC, the police and/or any other regulatory bodies in relation to an investigation by a public authority.
Where it is in your vital interest. We may need to contact you if there are any urgent safety or product recall notices or when we reasonably believe that processing of your personal information will mitigate potential risk to you.
Data that is collected automatically
Some information may be collected automatically when you visit the website. This helps us to make improvements to website content and navigation and includes your IP address, the date, times and frequencies with which you access the website and the way you use it and interact with its content.
Who we share your information with
We may share your Data with our partner company Kelp Studios, which is not authorised to use or disclose your information other than as provided in this privacy policy.
Our service providers including suppliers so that they can process your personal information on our behalf. We only provide information which helps them to provide their services to us or their services to you.
If we are required to through our legal obligation as specified above, to the relevant authorities.
With fraud prevention agencies to prevent fraudulent claims.
We may use trusted third parties to carry out certain activities on our behalf and may share your personal data with them for the purposes of: processing and sorting data, monitoring how customers use our site, issuing our emails for us and collecting product/customer feedback from you via surveys.
Third party payment providers who process payments made over the website.
In all cases data will be processed in accordance with this privacy policy.
Social media and marketing
On occasions, we will use the information you have provided us with to effectively target our social media marketing. All data will be processed securely and may include supplying your name and email address to digital advertising networks or social media companies such as Facebook, Google and Twitter.
This could include supplying adverts to you or prospective customers with similar characteristics to you.
Information will be encrypted and not available for use by the third parties we are working with to process this data.
If you would rather we didn’t use your data in this way, please contact us at info@wildswimmingcornwall.co.uk.
After opting out you may still receive advertisements in relation to Wild Swimming Cornwall or Kelp Studios. This is because the social media site or advertising network may select you based on information they hold, such as your age and location, or websites you have visited, without using information that has been provided by us.
Keeping data secure
We will use technical and organisational measures to safeguard your data against loss, destruction, and any unauthorised access by third parties.
Data retention
Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for up to seven years after you last accessed the website or communicated with Wild Swimming Cornwall or Kelp Studios.
We may keep data for longer than seven years if we cannot delete it for legal, regulatory or technical reasons.
Your rights
You have the following rights in relation to your data:
Right to access: the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless your request is “manifestly unfounded or excessive”. Where legally permitted to do so, we may reject your request. In such instances, we will tell you the reason why.
Right to correct: the right to have your data rectified if it is incomplete or inaccurate.
Right to erase: the right to request that we delete or remove your data from our systems.
Right to restrict our use of your data: to “block” us from using your data or limit the way in which we use it.
Right to data portability: the right to request that we move, copy or transfer your data.
Right to object: the right to object to our use of your data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data please contact us at info@wildswimmingcornwall.co.uk.
It is important that the data we hold about you is accurate and up to date. Please keep us informed if your data changes during the period for which we hold it.
Links to other websites
Our website (which includes this Privacy Policy) contains links to other websites run by other organisations which we do not control. This policy does not apply to those websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes to this Privacy Policy
We reserve the right to change this policy as we may deem necessary from time to time or as required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.
Jurisdiction and Complaints
This contract is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales, or, where the customer lives in Northern Ireland or Scotland in their respective courts.
Complaining to the Data Protection Regulator
You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Please visit the ICO's website for further details at: https://ico.org.uk.
Cookies Policy.
This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e. the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: wildswimmingcornwall.co.uk; wildswimmingcornwall.com and wildswimmingcornwall.uk.
What are cookies ?
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide a better user experience, to understand how the website performs and to analyse what works and where it needs improvement.
How do we use cookies ?
Our website uses first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function and do not collect any of your personally identifiable data.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience, as well as to help speed up your future interactions with our website.
What types of cookies do we use ?
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. This data helps us understand and analyse how well the website performs and where it needs improvement.
Marketing: Our website may display advertisements. These cookies are used to personalise the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and more efficient experience on future visits to the website.
How can I control the cookie preferences ?
Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.
For Microsoft Internet Explorer:
Choose the menu "tools" then "Internet Options"
Click on the “privacy” tab
Select the appropriate setting
For Google Chrome:
Choose Settings > Advanced
Under "Privacy and security," click “Site settings”.
Click “Cookies and Site data”
Select the appropriate setting
For Safari:
Choose Preferences > Privacy
Click on "Remove all Website Data"
For Mozilla firefox:
Choose the menu "tools" then "Options"
Click on the icon "privacy"
Find the menu "cookie" and select the relevant options